Enterprise Customer Success Manager

Summary

Join Samsara's Customer Success team as a Customer Success Manager and become a trusted partner to our clients, helping them leverage our IoT platform to enhance safety, efficiency, and sustainability. You will collaborate with customers to develop success plans, conduct business reviews, and resolve issues. This role demands strong problem-solving skills, relationship-building abilities, and experience with technical products. You'll work cross-functionally with Sales, Support, Sales Engineering, and Product teams. Samsara offers a competitive compensation package, flexible working arrangements, and a supportive team environment.

Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Demonstrated experience in successfully running customer facing value motions
• Solutions-oriented with strong problem solving skills
• Experience supporting or working with technical products
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree

Responsibilities

• Be a partner to our customers to ensure that they increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
• Orchestrate business reviews with our customers where we look back at past successes and align on upcoming goals
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Mitigate escalations and resolve customer issues
• Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices

Preferred Qualifications

• Business fluency in French is a plus
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale business solutions at Fortune 500 companies
• Thrives in an fast-paced, and change-heavy environment given Samsara’s rapid growth

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund