Construction Success Manager

Summary

Join Fieldwire as a Construction Success Manager and leverage your construction expertise to guide clients in utilizing our platform. You will act as a trusted advisor, providing training, workflow consultation, and ongoing support to ensure client satisfaction and account growth. This role requires strong communication and presentation skills, along with a deep understanding of construction processes and technology. You will manage a portfolio of clients, troubleshoot issues, and provide feedback to improve our product. The position offers a competitive salary, remote work within the US, and a potential bonus.

Requirements

• 3+ years of professional construction experience, preferably with a combination of field and office management roles
• Fluent in both English and French, with strong written and verbal communication skills in both languages
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from foreman to senior-level managers
• A basic understanding of construction process from design to completion
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment

Responsibilities

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes
• Build and maintain long-lasting relationships with Fieldwire clients
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire
• Assist the product team in identifying issues and communicating customer feedback for product improvements
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues

Benefits

• The estimated pay ranges for this role are as follows: $94,500-$115,500
• In addition to the salary you may be eligible for a corporate bonus which can range up to 20%
• This role is based remotely within the United States