Consultant, Technical Services

Summary

Join PointClickCare as a Technical Services Consultant and provide exceptional technical support and consulting services to clients. You will troubleshoot and resolve technical issues, implement solutions, conduct product demonstrations and training, and assist with project management. The ideal candidate possesses excellent problem-solving skills, a strong technical background, and outstanding communication abilities. This role involves collaborating with cross-functional teams and staying current with industry trends. You will report to the Manager, Customer Support and contribute to a team making a real impact on healthcare.

Requirements

• Previous experience in working with pharmacy, pharmacy integrations and/or healthcare technology
• Bachelor’s degree in computer science, Information Technology, or a related field
• Proven work experience as a Technical Services Consultant or in a similar technical support role
• Strong knowledge of software, hardware, and network systems
• Proficient in troubleshooting complex technical issues and implementing effective solutions
• Excellent communication and interpersonal skills to effectively interact with clients and internal teams
• Ability to work independently and in a team-oriented environment
• Strong analytical and problem-solving abilities
• Customer-oriented mindset with a focus on delivering exceptional service
• Proven ability to manage multiple tasks and prioritize work effectively
• Strong knowledge of SQL and relational databases
• Strong knowledge of Data integrations technologies

Responsibilities

• Provide technical support to clients via phone, email, or in-person meetings
• Assess, diagnose, and collaborate resolution to complex technical issues related to customer’s software, hardware, and network systems
• Collaborate with cross-functional teams to troubleshoot customer Technical challenges
• Develop and implement effective solutions to improve system performance and stability
• Conduct product demonstrations and provide training to clients on software installation, configuration, and usage
• Assist with project management of deployment of new products or software
• Stay up to date with emerging technologies and industry trends to provide innovative solutions and recommendations for our customer’s challenges in the industry
• Document technical issues, resolutions, and best practices to build a knowledge base for future reference
• Collaborate with the sales team to identify upsell opportunities and provide technical expertise during client meetings

Preferred Qualifications

Strongly knowledge working with HL7 and EHR tools

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities