Consumer Goods Cloud Solution Architect

Summary

Join NeuraFlash as a Salesforce Solution Architect specializing in Retail/Consumer Goods, reporting to the SVP. You will translate customer needs into Salesforce architecture and design, leveraging best practices in Order Management, Service Cloud, Commerce, or Consumer Goods Cloud/Retail Execution. Responsibilities include facilitating business process reviews, configuring and implementing Salesforce solutions, developing technical documentation, driving optimal UX design, managing customer communications, delivering end-user training, and leading vision and strategy conversations with customer leadership. You will partner with the AI team to design intelligent Salesforce solutions. This role requires 3+ years of hands-on technical consulting and project management experience, 2+ years of Salesforce project delivery, and strong Salesforce administration experience with a focus on Service Cloud and Order Management. The ideal candidate will possess expertise in declarative configuration, experience with Experience Cloud and CRM Analytics, and a proven track record leading multiple Salesforce deployments.

Requirements

• 3+ years of hands-on experience in technical consulting and project management
• 2+ years of project delivery experience on the Salesforce platform
• Strong Salesforce administration experience with a focus on Service Cloud and Order Management
• Proven experience designing and delivering Salesforce Order Management solutions
• Expertise in declarative configuration within Salesforce, minimizing custom development
• Comfortable documenting and reviewing technical requirements, including those leveraging Apex, Visualforce, and integrations via Salesforce APIs
• Proven track record leading multiple Salesforce deployments, including multi-environment and integration-heavy projects
• Full SDLC ownership experience, including structured code management and delivery methodology
• Ability to lead enterprise-level Salesforce projects from inception to launch
• Strong multitasking skills, capable of managing multiple projects and priorities
• One or more current Salesforce certifications (Admin/Advanced Admin, Service Cloud, Order Management, Sales Cloud, Platform App Builder, Platform Developer I or II)

Responsibilities

• Facilitate business process reviews to understand and document customer requirements
• Translate customer needs into Salesforce architecture and design, leveraging best practices with a focus on Order Management, Service Cloud, Commerce or Consumer Goods Cloud/Retail Execution
• Configure and implement Salesforce Service Cloud and Order Management solutions
• Develop technical documentation, including functional requirements and specifications for implementation teams
• Drive optimal user experience (UX) design throughout solution delivery
• Manage customer communications and overall project delivery, ensuring successful implementation outcomes
• Deliver end-user training and comprehensive documentation
• Own and be accountable for all aspects of assigned project execution
• Lead vision and strategy conversations with customer service and operations leadership
• Partner with our Artificial Intelligence team to design forward-thinking, intelligent Salesforce solutions

Preferred Qualifications

• Experience with Salesforce Consumer Goods Cloud and/or Commerce Cloud
• Ability to quickly understand customer business processes and recommend Salesforce-enabled improvements
• Strong client-facing presence with excellent communication skills
• Team-oriented and collaborative, with a passion for delivering high-quality solutions
• Multiple certifications strongly preferred

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together