Consumer Operations System Intern

Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry’s car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World’s Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

We are looking for a motivated and detail-oriented Consumer Operation System Intern to join our Consumer Operations Application team. In this role, you will assist with the management and optimization of consumer operation systems. This opportunity is perfect for individuals who are excited to gain practical experiences in system management, automation technologies, and AI-driven solutions.

Your Adventure Ahead

• Consumer System Support:
• Assist in the day-to-day operation system management, including user administrations and system maintenance.
• AI Chatbot Support:
• Assist in the setup, testing, and optimizing of the AI chatbot used in customer service operations.
• Monitor chatbot interactions to ensure accuracy and efficiency, providing suggestions for improvements.
• Collaborate with the team to update and maintain the chatbot’s knowledge base and response scripts.
• Analyze chatbot performance metrics and prepare reports for ongoing optimization.
• Reporting and Documentation:
• Analyze data and create insightful reports to aid decision-making and drive continuous improvement efforts.
• Documenting the supporting pages for operational initiatives, projects, or product launches.

Essentials to Succeed

• Systems support enthusiast: You have a keen interest in exploring and managing customer service operations through systems, coupled with a strong desire to learn and engage with the latest technologies.
• Analytical thinker: You possess good analytical and problem-solving skills.
• Effective communicator: You have good English communication skills, enabling you to effectively engage and collaborate with cross-border stakeholders.
• Proactive: You thrive in a fast-paced environment. You’re the kind of person who takes the initiative and tackles challenges head-on.

ShopBackers’ DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

Flow Day Thursday (1-day a week, optional to work from home or office)