Contact Center Specialist

Summary

Join Nielsen as a Bilingual Customer Experience Specialist and enjoy a fulfilling work-from-home opportunity based in Mexico! This dynamic, full-time role offers flexibility and the chance to utilize your English and Spanish fluency daily. You will handle inbound and outbound calls, conduct surveys, and ensure data accuracy while adhering to company guidelines. Nielsen provides the necessary equipment and a supportive environment for you to thrive. This position is ideal for those seeking a remote role with opportunities for professional development and the chance to contribute to global market insights. Day 1 orientation will be in-person in Mexico City.

Requirements

• Fluency in both English and Spanish (written and spoken)
• Previous experience in customer service or call center sales, education, customer service, collections, or similar fast paced, performance based environment
• Strong communication skills and a customer-oriented mindset
• Comfort with technology and ability to troubleshoot basic issues
• Excellent multitasking abilities and attention to detail
• Flexibility to work in a dynamic, fast-paced environment
• Ability to attend in-person Day 1 orientation in Mexico City
• Ability to work independently in a remote setting
• Reliable internet connection for remote work

Responsibilities

• Provide exceptional customer service with strong phone communication skills
• Adhere to guidelines for collecting unbiased data
• Conduct phone surveys of varying lengths and complexity
• Accurately record respondent answers
• Encourage participation from reluctant respondents
• Maintain confidentiality of company procedures and respondent information
• Meet performance expectations at all levels (weekly, monthly, quarterly, and annual)
• Complete work assignments to fulfill Nielsen's objectives, including: Team commitments
• Complete work assignments to fulfill Nielsen's objectives, including: Contractual requirements
• Complete work assignments to fulfill Nielsen's objectives, including: Quality standards
• Complete work assignments to fulfill Nielsen's objectives, including: Policy and procedural compliance
• Complete work assignments to fulfill Nielsen's objectives, including: Customer satisfaction goals

Preferred Qualifications

• A quiet, dedicated home workspace
• High-speed internet connection
• Flexibility to work evenings and weekends

Benefits

• Full-time, flexible position based in Mexico
• Work from your home office after initial orientation
• Equipment provided by Nielsen