Remote Contact Center Agent, Roadside Assistance - German Speaker

Summary

Join Volkswagen Group Services team as a Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. Provide roadside assistance in a safe and timely manner, acknowledge customer complaints, process inquiries, and more.

Requirements

• German native speaker or, at least, C1 Level
• At least 1-3 years’ experience as a Customer Care Specialist or similar CSR role
• Fluency in English
• Minimum High school diploma

Responsibilities

• Providing roadside assistance in a safe, professional and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analysing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

Benefits

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support