Bettersource is hiring a
Contact Centre Representative

Summary

The job is a permanent position in an international contact center for companies in Australia and New Zealand. The role involves handling customer queries, business development, product advice, qualifying customers, setting appointments, and complaint escalation. Requirements include excellent communication skills, advanced English proficiency, a bachelor's degree, experience in an international contact center environment, digital literacy, knowledge of CRMs, discipline, punctuality, and a focus on customer experience. Benefits include top-of-market salaries, uncapped commissions for sales roles, the ability to work from home, and an unparalleled work culture.

Requirements

• Exceptional communication skills
• Advanced level English proficiency
• Minimum Bachelors degree
• At least 1-2 years of experience working in an international contact centre environment, handling a high volume of calls
• Excellent digital literacy and knowledge of CRMs
• Highly disciplined and punctual with an uncompromising focus on customer experience

Responsibilities

• Answering inbound calls
• Addressing customer queries
• Reaching out to customers for business development
• Advising customers on the best products and services according to their needs
• Qualifying customers and setting appointments
• Escalating customer complaints and providing support as needed

Benefits

• Top-of-market salaries
• Uncapped commissions for sales focused roles
• Independent work - from the comfort of home. Your output is important, not how or where you work
• An unparalleled work culture