Content Editor

Summary

Join Apollo.io as a Content Editor for our Internal Knowledge Base and maintain and improve our internal support knowledge base, ensuring existing documentation remains accurate, relevant, and user-friendly. You will regularly audit and update knowledge base articles, FAQs, and troubleshooting guides. Collaborate with customer support and quality assurance teams to identify knowledge gaps and incorporate feedback to refine content. Maintain a well-structured, searchable knowledge base and improve content accessibility. Participate in quality improvement initiatives and collaborate with enablement and training teams. This role directly contributes to the efficiency of our customer support team and enhances the customer experience.

Requirements

• Attention to Detail: Ensures accuracy, completeness, and error-free content
• Problem-solving: Proactively addresses knowledge gaps
• Collaboration: Aligns knowledge base resources with operational needs
• Customer Obsession: Prioritizes clear and concise information to enhance user experience
• Adaptability: Quickly responds to changing priorities and information
• Technical: Proficient in CMS platforms and data analytics for content performance tracking
• Communication: Strong writing, editing, and verbal skills for collaboration and training
• Organizational: Efficiently manages multiple tasks with strong documentation practices
• Analytical: Uses data and feedback to audit, improve, and optimize content

Responsibilities

• Regularly audit and update existing knowledge base articles, FAQs, and troubleshooting guides to ensure accuracy and clarity
• Ensure all content reflects the latest product or process updates within 48 hours of release or escalation
• Work closely with customer support teams to identify knowledge gaps and areas for improvement
• Incorporate feedback from quality assurance teams, customer interactions, and analytics to refine content
• Maintain a well-structured, searchable knowledge base with proper categorization and tagging
• Improve content accessibility and usability for internal and external users
• Participate in quality improvement initiatives based on customer feedback and data analysis
• Collaborate with Enablement and training teams to align documentation with operational needs

Benefits

• We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact
• Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed
• We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins