Content Editor, Technical Content Editor

Summary

Join our team and become a Content Editor, working remotely but within PST hours, focusing on customer-facing self-help content for an enterprise tech client. Collaborate with authors to review and improve content, build support abilities for authors, and define the roadmap for internal and external services. You will design and execute programs to increase adoption of new features and improve solution quality, demonstrating knowledge of brand guidelines and technical communication. The role involves independent work, meetings, and team collaboration. This position requires 5-7 years of experience, a bachelor's degree in a technical field or related area, and expertise in technical support, documentation, and specific software (Azure DevOps, Microsoft Teams, GitHub).

Requirements

• 5-7 overall years of experience in the field
• Bachelor's degree in a technical field such as computer science or English, journalism, communications is required to be eligible for this role
• Must have technical support, documentation knowledge, product support or support ability
• 5+ years of experience with Azure DevOps -- basic ADO skills
• 5+ years of experience with Microsoft Teams & GitHub for collaboration
• 5+ years of experience with Technical writing and copywriting

Responsibilities

• Work with an engaged and passionate community of authors on documents that span across full product suite
• Work on reviewing and fine-tuning Self-help Customer Facing content created by SPMs/Service Principals
• Build support abilities for authors such as troubleshooting products for their articles and solution product tools
• Define and execute the roadmap for several internal and external facing services and experiences that provide the most accurate and effective solutions to our customers
• Responsible for the design and execution of programs across all 250+ services to increase the adoption of new features and to improve the quality of the solutions they create
• Demonstrate knowledge of the brand they're trying to showcase and style guidelines which show how to communicate with their customers in a technical way
• Own the definition, tracking and reporting of supportability KPIs
• Write technical materials, such as equipment materials, appendices, or operating and maintenance instructions
• Responsible for organizing, editing and maintaining technical records and files

Benefits

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Offers a comprehensive benefits package effective Day 1. Options include health, vision, & dental insurance, FSAs, discounts on pet insurance, PTO, paid holidays, and more
• Encourages innovation and experimentation
• Emphasizes and rewards collaboration
• Works remotely