Content Policy Lead

Summary

Join Patreon as their Content Safety Policy Lead and define, implement, and refine policies that enable creators to thrive while safeguarding the platform. This remote-friendly role requires collaboration with various teams to develop and enforce content policies, manage risks, and educate users. You will leverage data to improve policy effectiveness and represent Patreon externally. The ideal candidate has 5+ years of experience in content policy, trust & safety, or legal roles at a tech or social media company. Patreon offers a competitive benefits package including unlimited paid time off, healthcare, and more.

Requirements

• Experienced Policy Professional: 5+ years of experience in content policy, trust & safety, or legal roles at a tech or social media company
• Strategic Thinker: Able to balance long-term vision with pragmatic solutions to address immediate challenges
• Excellent Communicator: Skilled at articulating complex policy decisions to diverse audiences, from creators to executives to regulators
• Cross-Functional Leader: Comfortable navigating the complexities of cross-team collaboration, especially in highly matrixed environments
• Data-Informed: Proficient in leveraging metrics and insights to guide decision-making and policy refinement
• Mission-Aligned: Passionate about supporting creators and fostering safe, inclusive online spaces
• Adaptable: Thrives in fast-paced environments and can manage competing priorities effectively

Responsibilities

• Lead the development of clear, enforceable, and adaptable content policies that address risks associated with user-generated content, including 18+ content, misinformation, copyright violations, and hate speech
• Stay ahead of emerging trends, legal frameworks (e.g., COPPA, KOSA, GDPR), and industry best practices to proactively update policies
• Balance user expression and platform safety by crafting policies that support artistic expression while meeting compliance and enforcement needs
• Align with Patreon’s core value to Put Creators First, ensuring policies reflect their needs and the unique dynamics of the creator economy
• Partner with Legal, Operations, Product, Engineering, and Design teams to ensure policies are operationally feasible, user-friendly, and enforceable at scale
• Collaborate with Payment & Risk teams to align policies with the requirements of payment processors and regulatory bodies
• Provide guidance to Trust & Safety operations teams, including training materials, escalation processes, and implementation of enforcement guidelines
• Embody the core value to Win Together by fostering strong partnerships across teams and departments
• Own the policy perspective in escalations involving sensitive content, such as off-platform investigations or violations of high-risk categories
• Work closely with the Intel and Investigations team to identify trends, adversarial behaviors, and policy gaps
• Evaluate and refine appeal mechanisms, ensuring a fair and transparent process for creators impacted by enforcement actions
• Develop educational resources to help creators and users understand our content policies and how they’re applied
• Represent Patreon externally, collaborating with industry groups, regulators, and partners to shape the future of trust and safety in the creator economy
• Act as a thought leader internally, building awareness of content safety challenges and opportunities across the company
• Uphold the value of Be Curious by seeking innovative solutions and continuously learning from industry peers
• Use insights from enforcement metrics, user feedback, and external benchmarks to continuously improve policy effectiveness
• Drive A/B testing and other experiments to measure the impact of policy updates on both safety outcomes and user experience
• Reflect Patreon’s value to Build with Craft by leveraging data to create thoughtful, high-quality policies

Preferred Qualifications

• Familiarity with content moderation tools, processes, and AI-driven solutions
• Experience managing sensitive or high-profile escalations in a content moderation or risk management context
• Knowledge of global regulatory frameworks, particularly those affecting user-generated content
• Background in the creator economy or deep understanding of the unique challenges faced by creators online

Benefits

• Competitive benefits package including and not limited to salary, equity plans, healthcare
• Unlimited paid time off
• Company holidays and recharge days
• Commuter benefits
• Lifestyle stipends
• Learning and development stipends
• Patronage
• Parental leave
• 401k plan with matching