Content Writer

Summary

Join SwissBorg, a company revolutionizing wealth management, as a UX Copywriter. You will craft compelling narratives and user-friendly copy for our rapidly growing cryptocurrency app. Collaborate with product and design teams to shape the product narrative, ensuring a consistent and impactful user experience. Your responsibilities include writing microcopy, developing user journeys, conducting research, and simplifying complex concepts. You'll need strong UX writing experience, a data-driven mindset, and exceptional communication skills. SwissBorg offers a dynamic work environment, flexible hours, and various benefits.

Requirements

• Mastery of English—your writing should be as refined as the language of Shakespeare
• A storyteller at heart, able to craft compelling narratives that bring our product to life
• Experience working in product development teams, shaping and influencing product narratives
• Strong understanding of UX principles, with the ability to simplify complex technical concepts into clear, user-friendly language
• Data-driven mindset, capable of analyzing user behaviour and refining copy-based insights
• Exceptional leadership and persuasion skills—you will be the voice of our product, ensuring its story is woven into every touchpoint
• Native-level English proficiency, both written and spoken
• More than 3 years of experience in a UX writing role with a proven track record in UX writing and content design, specifically within a product environment
• Experience with shaping product narratives, having collaborated closely with product teams to craft and refine copy that supports product goals
• Demonstrate a strong portfolio that includes UI text, onboarding flows, tooltips, error messages, and other in-app messaging
• Experience using user data and research to inform and refine content decisions, with an understanding of how to apply findings to improve the user experience
• Hands-on experience with localization and translation processes, ensuring content is accurately and effectively adapted across multiple languages
• Personal or professional interest in cryptocurrency—a solid understanding of the industry’s language and user base is essential

Responsibilities

• Own and shape the product narrative, ensuring consistency and impact across all touchpoints
• Collaborate closely with the CPO, Head of Design, Product Managers, and UX Designers to integrate storytelling into product development
• Write and refine microcopy (UI text, tooltips, error messages, buttons, onboarding flows, notifications) to enhance usability and engagement
• Develop clear and engaging user journeys that reduce friction and improve navigation
• Conduct research and usability testing to validate messaging effectiveness and iterate based on insights
• Simplify complex concepts, creating instructional copy that guides users seamlessly
• Advocate for clear, inclusive, and accessible language throughout the product
• Work with marketing teams to align product messaging with external campaigns, ensuring a cohesive brand voice
• Support product launches, collaborating with Product Managers to craft compelling campaigns
• Work with translators to ensure the correct context and intent of the content are preserved across multiple languages

Benefits

• Freedom to build the company of your dreams
• Learn with (super cool) experts in finance, engineering, AI, psychology and business
• BORG bonus based on our meritocratic system
• Flexible working hours
• 25 working days of vacation + local holidays
• We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work
• Annual company and team retreats - We'd love to see you at the next one!
• Continuous learning and development opportunities