Content Writer/Strategist

Summary

Join Simpplr as a Content Writer/Strategist and contribute to creating exceptional employee experiences through engaging documentation. You will develop and maintain world-class documentation for our AI-powered employee experience platform, collaborating with product, marketing, and engineering teams. Responsibilities include creating various documentation types, managing content libraries, developing training materials, and gathering customer feedback. The ideal candidate possesses 5+ years of experience in creating customer-facing deliverables, strong editorial skills, and expertise in content development tools. Simpplr offers a flexible Hub-Hybrid-Remote work model, allowing for a balance between in-office and remote work.

Requirements

• 5+ years of experience creating customer facing deliverables
• Strong editorial skills
• BA/BS in technical communication or a related discipline or at least five years of experience writing complex documentation for web-based software
• Experience in writing feature/functional documentation
• Expertise in content/learning development tools (Google Suite, Zendesk, Adobe, Rise/Articulate 360, etc.)
• Experience creating scripts for digital training
• Strong management skills to plan, write, edit and publish content
• A learning mentality and willingness to take on challenges
• Experience as part of a SaaS Customer Success Team
• Good research, organizational, and learning skills

Responsibilities

• Develop extensive product knowledge through using the software and comprehending existing documentation
• Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including How-to Guides, Integration Guides, API Developer Guides, In-platform documentation (tooltips, welcome instructions, etc.)
• Support the Simpplr Training and Content Manager in developing new training material for the LMS and delivery of micro-learning and video modules
• Prioritize content needs with Simpplr Customer Success and Product teams
• Manage content library and version control
• Develop scripts and work with the Training and Content manager to integrate those scripts into modules
• Work across the Customer Success team to compile best practice data, learnings that have not been documented and draft content deliverables for review and approval
• Gather customer feedback on documentation to improve usability

Preferred Qualifications

• Experience in working with SaaS products
• Ability to translate limited technical information into simple terms
• Worked previously with a learning and development team
• Experience with intranet platforms like Simpplr

Benefits

Hub-Hybrid-Remote Model