Contract Manager I

Summary

Join HubSpot as a Contract Manager and handle all assigned customer contracts, communicating with customers and colleagues to ensure accurate resolution of inquiries and execution of renewals. You will manage a high volume of account-related tasks to maximize customer investment. This role involves negotiating renewals and contract changes, collaborating with internal stakeholders to grow accounts, and establishing cooperative working relationships with customers. You will also lead forecasting discussions and contribute to the growth of the Contract Management Organization. HubSpot values flexibility and connection, offering a supportive work environment.

Requirements

• Be fluent in English and Québécois French
• Have healthy negotiation or sales experience
• Be passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have prior account management and/or customer retention experience
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Handle all assigned customer contracts
• Communicate directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals
• Manage a high volume of account-related tasks centered on maximizing customer investment with HubSpot
• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks

Benefits

• Flexibility
• Connection with team and peers
• In-person onboarding (for full-time Engineering roles)
• In-person events (for Product team roles, such as PEER week, Product Group Summit, and other gatherings)
• Accommodations for travel limitations or other reasons (upon informing recruiter)