Control Tower Specialist

Summary

Join Care Access as a Control Tower Specialist and monitor real-time statuses of clinical research assets, ensuring smooth functioning and responsiveness across teams. You will respond to alerts, coordinate issue resolutions, and document incidents in tracking systems. Responsibilities include conducting audits, providing communication updates, overseeing asset maintenance, and participating in continuous improvement initiatives. The ideal candidate possesses strong attention to detail, communication skills, and the ability to manage multiple priorities in dynamic environments. Technical proficiency with monitoring platforms and data systems is essential. This remote position requires less than 10% travel.

Requirements

• Exceptional attention to detail and documentation accuracy
• Strong communication and interpersonal skills to ensure clarity with cross department communication during high-pressure events
• Demonstrated ability to manage multiple priorities and remain composed in dynamic environments
• Technical proficiency with monitoring platforms, data systems, and basic diagnostic tools
• Organized, proactive, and adaptable with strong time management capabilities
• Minimum 2 years in logistics coordination, central monitoring, dispatch, or similar technical operations role
• High school diploma required; Associate degree preferred

Responsibilities

• Monitor and track real-time statuses of all deployed assets, including vehicles, refrigeration units, medical equipment, and environmental control systems (E-Control) across multiple platforms
• Respond promptly to system-generated alerts, equipment issues, and field requests, coordinating directly with MSV specialists, site staff, logistics teams, and internal stakeholders to facilitate quick and efficient resolutions
• Accurately document all incidents, troubleshooting steps, asset statuses, and resolutions in established tracking systems, ensuring comprehensive records for audit and compliance purposes
• Conduct report consolidation and routine audits of tracking systems and asset management databases to verify accuracy, update statuses, and maintain data integrity
• Provide clear, concise, and proactive communication to field personnel, cross-functional teams, and leadership regarding asset status, troubleshooting steps, and resolution timelines
• Oversee asset calibration schedules and maintenance compliance, promptly reporting deviations or anomalies for corrective action
• Assist with additional projects such as report design, data maintenance, etc
• Actively participate in system evaluations, quality inspections, and continuous improvement initiatives to refine Control Tower processes and optimize performance
• Analyze operational data to identify patterns, trends, or recurring challenges, developing recommendations and action plans to enhance operational efficiency and reliability
• Maintain and strengthen relationships with field personnel, MSV specialists, and cross-functional teams to ensure seamless collaboration and efficient issue resolution

Preferred Qualifications

• Familiarity with dispatching, telemetry, or centralized operations systems preferred
• Prior experience in emergency communication centers or clinical trial logistics is highly desirable