Quality Assurance Manager

Summary

Join National Power, LLC as our new Quality Assurance Manager! Reporting to the Director of Broadband Service, you will oversee the quality of services provided by our vendors for various systems, including HVAC, generators, electrical, fire suppression, and telemetry/monitoring. The ideal candidate possesses extensive hands-on experience with these systems and a strong understanding of service evaluation and vendor management. You will develop and maintain quality control systems, regularly evaluate vendor services, and collaborate with cross-functional teams. Technical inspections, quality audits, and issue resolution are key responsibilities. This remote position offers competitive pay, comprehensive benefits, and opportunities for professional growth.

Requirements

• Bachelor's degree in quality, business, engineering, or a related field preferred
• Proven experience as a Quality Assurance Specialist or similar role, preferably in an HVAC or facilities systems environment
• 5 years of hands-on experience with commercial HVAC systems, generator systems, and AC/DC electrical systems
• Ability to read and interpret electrical schematics, mechanical drawings, and procedure manuals
• Intermediate computer ability including proficient capability with Microsoft Office applications
• Valid Driver’s License and Passing MVR
• Positive attitude and strong customer service skills required
• Strong knowledge of quality assurance methodologies and tools
• Proficient with Microsoft Office Suite and database management software

Responsibilities

• Develop and maintain service quality control systems, with a focus on HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems
• Regularly evaluate the services provided by vendors, ensuring alignment with industry standards and company expectations
• Collaborate with cross-functional teams and vendors to understand service expectations and standards
• Perform technical inspections of commercial HVAC systems including chillers, cooling towers, and air handling units
• Evaluate AC/DC electrical systems, including power distribution units (PDUs) and switchgear maintenance
• Evaluate HVAC preventive maintenance programs and repair quality standards
• Inspect the services rendered, comparing them to the requirements to ensure high-quality services are provided on time
• Keep accurate documentation and perform statistical analysis of service quality
• Conduct regular service quality audits to ensure compliance with standards and regulations
• Track, communicate, and resolve service quality issues
• Assists with demand related calls when needed
• Implement training programs for internal teams regarding quality control activities
• Participate in vendor selection processes by evaluating potential vendors' ability to meet quality standards
• Monitor risk management activities related to service provision

Preferred Qualifications

Certifications in HVAC, electrical, or other related fields would be an added advantage

Benefits

• Competitive pay depending on previous experience and current certifications
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• This is a remote position and will require the employee to work from home