Core Functional Architect

Summary

Join Neocol as a Functional Solution Architect in their Salesforce Core Practice. This role focuses on translating business needs into Salesforce solutions without coding, acting as a trusted advisor to clients. You will lead client discovery, design and configure solutions across Experience Cloud, Sales Cloud, and Service Cloud, and partner with other teams to ensure quality. The ideal candidate has 5+ years of Salesforce consulting experience, a proven track record with Experience Cloud, and strong familiarity with Sales Cloud and Service Cloud. This position is fully remote, offering benefits such as 401k matching, medical/vision/dental, adoption assistance, flexible PTO, mobile/internet reimbursement, and a certification bonus program.

Requirements

• 5+ years of hands-on Salesforce consulting experience
• Proven track record delivering Salesforce Experience Cloud implementations
• Strong familiarity with Sales Cloud and Service Cloud
• Comfortable configuring Salesforce using out-of-the-box tools: flows, page layouts, record types, permission sets, etc
• Strong facilitator with excellent communication and relationship-building skills
• Experience working with business stakeholders at various levels

Responsibilities

• Act as the functional lead on Salesforce implementations, owning solution design and platform configuration strategy
• Translate business requirements into scalable Salesforce solutions using clicks, not code
• Lead client discovery sessions and workshops to uncover business needs and identify gaps
• Serve as the Experience Cloud expert, designing and configuring partner and customer-facing portals
• Guide solutioning efforts across Sales Cloud and Service Cloud, ensuring alignment with business objectives
• Partner with Business Analysts and QA teams to ensure testable user stories, acceptance criteria, and platform best practices
• Present platform capabilities to clients in a relatable, non-technical way
• Review configurations and solution design to ensure adherence to best practices
• Support pre-sales and scoping discussions when needed, especially for Experience Cloud deals

Preferred Qualifications

• Salesforce certifications preferred: Experience Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, Administrator
• Bonus: Experience in high-tech or subscription-based industries

Benefits

• Fully remote workforce ensures that you have the tools you need to successfully perform your job and create a proper balance of work and personal life
• Employer match 401(k) plan
• Medical, vision & dental benefit offerings
• Adoption Assistance Program
• Flexible PTO
• Mobile & Internet reimbursement
• Certification Bonus Program