Core Network Operations Engineer

Summary

Join Broadvoice as a Core Network Operations Engineer and contribute to the reliability and scalability of our VoIP systems. You will troubleshoot and resolve VoIP issues, implement monitoring systems, collaborate with various teams, and participate in on-call rotations. This remote position in Portugal requires experience in supporting and troubleshooting UCaaS/CCaaS systems, in-depth knowledge of VoIP protocols, and familiarity with various tools. You will be responsible for improving system performance and ensuring smooth deployments. Broadvoice offers a comprehensive benefits package and a supportive work environment.

Requirements

• A degree in Computer Science, Software Engineering, Telecommunications, or a related field
• Proven experience in supporting and troubleshooting UCaaS/CCaaS systems, with a strong focus on VoIP technologies
• In-depth knowledge of VoIP protocols (SIP, SDP, RTP)
• Hands-on experience with signaling analysis tools such as Wireshark, sngrep, or Homer
• Familiarity with scripting and automation tools to streamline processes and improve efficiency
• Strong ability to manage multiple priorities and competing demands while ensuring high standards of work
• Strong analytical skills and attention to detail, with a proactive approach to troubleshooting and resolving issues
• Experience with observability and monitoring tools, particularly in an infrastructure monitoring context
• Ability to manage multiple priorities and deadlines in a fast-paced environment, ensuring that critical issues are addressed promptly
• Self-motivated, with the ability to collaborate effectively within a team and influence cross-functional efforts

Responsibilities

• Identify, troubleshoot, and resolve issues related to voice quality, connectivity, and other VoIP-related challenges to maintain system integrity
• Drive the implementation and management of monitoring, alerting, and tracking systems to ensure proactive issue detection
• Work alongside developers, engineers, and support teams to ensure effective communication and prompt resolution of operational issues
• Contribute to the successful rollout of milestone releases, ensuring smooth deployments and minimal disruption to services
• Focus on improving system scalability, service reliability, capacity, and overall platform performance
• Participate in the on-call rotation for incident escalation
• Provide technical troubleshooting, document timelines, and prepare Root Cause Analysis (RCA)/Incident Report documentation
• Collaborate with multiple teams across the organization to ensure the timely resolution of issues and continuous operational improvements

Benefits

• Paid vacation and holidays
• A host of other perks