Core Services Lead Product Manager

Summary

Join Calm as a Core Services Product Manager and lead the development of subscription services and foundational platform features. You will design and deliver scalable, user-focused solutions for both Direct-to-Consumer (DTC) and Business-to-Business (B2B) audiences. This role requires expertise in subscription systems, recurring billing platforms, and API-driven platform development. You will collaborate with cross-functional teams, leverage data-driven insights, and engage with stakeholders to ensure alignment with Calm's goals. The position is remote, based in the San Francisco Bay Area, Los Angeles, or Minneapolis. Compensation includes a base pay range of $155,000 - $260,000, equity, comprehensive benefits, 401k, and flexible time off.

Requirements

• Experience: 8+ years of product management experience, ideally in subscription services or platform development for SaaS or consumer technology companies
• Technical Expertise: In-depth knowledge of subscription systems, recurring billing platforms (e.g., Stripe, Zuora, Recurly), and API-driven platform development
• Customer-Centric: Proven ability to design subscription solutions for individual consumers and enterprise clients with a focus on usability and scalability
• Data-Driven Decision Making: Experience using analytics tools to identify trends, predict churn, and drive retention strategies
• Collaboration: Strong interpersonal skills with a history of working effectively with cross-functional teams in a fast-paced, dynamic environment
• Project Management: Demonstrated ability to manage multiple projects and priorities while maintaining clear communication
• Strategic Thinking: Business acumen to anticipate market needs and design scalable systems that align with Calm’s mission and goals

Responsibilities

• Define and Execute Strategy: Lead the development of Calm’s subscription systems, ensuring robust solutions for billing, renewals, upgrades, cancellations, and multi-user access (e.g., family or enterprise plans)
• Optimize Offerings: Create flexible subscription models to support diverse pricing structures, bundling, and promotional campaigns for DtC and B2B markets
• Enhance Global Scalability: Build systems that support global pricing, currency localization, and tax compliance to serve a growing international audience
• Streamline User Experience: Ensure subscription flows (e.g., onboarding, trials, and renewals) are seamless, intuitive, and aligned with user needs across all platforms
• Identity Management: Oversee the development of secure, scalable user authentication and access management systems to deliver a unified experience across Calm’s family of applications
• Content Service: Drive enhancements to Calm’s content delivery platform, ensuring personalized and efficient access to tailored content for diverse user demographics
• Collaborate with DtC and B2B product teams to align subscription services with business goals and product roadmaps
• Partner with Finance, Customer Success, and Legal teams to ensure compliance, streamline payment processing, and support accurate reporting
• Work closely with the content team to align platform capabilities with Calm’s evolving content roadmap
• Use subscription metrics (e.g., churn rates, retention trends) and customer feedback to inform feature development and system optimization
• Act as the primary advocate for subscription services within Calm, presenting updates, roadmaps, and metrics to leadership and cross-functional teams based on cross functional input
• Balance immediate needs with long-term strategic planning, ensuring the platform evolves in anticipation of Calm’s growth

Preferred Qualifications

Experience in mental health or wellness industries or a background in global subscription systems

Benefits

• Equity
• Comprehensive benefits
• 401k
• Flexible time off