Corporate Implementation Manager

Summary

Join BuildOps, a groundbreaking software solution company supporting commercial contractors, as their Implementation Manager. You will be a key member of the remote-friendly customer experience team, focusing on onboarding customers onto the BuildOps platform and communicating its value. This role demands understanding the solution's components, their integration with third-party systems, and driving cross-team collaboration for successful deployments. You will manage activation numbers, deliver performance reports, handle scheduling, lead initiatives, troubleshoot issues with the customer success team, and build strong customer relationships. The position requires significant travel (up to 50% during peak times) across the US and Canada. BuildOps offers a competitive salary, generous equity, comprehensive benefits, flexible PTO, a work-from-home stipend, and various perks.

Requirements

• At least 2-4 years experience in and around the speciality contractor or construction world and/or deploying B2B SaaS solutions
• Strong project management skills; ability to coordinate multiple projects simultaneously while maintaining a focus on deadlines and operational efficiency
• Experience with database management systems
• Strong sense of ownership and urgency, organizational and time management skills
• Ability to multitask in high-paced and deadline-driven environment
• Excellent communication skills, with the ability to collaborate effectively with both external customers and internal business partners
• Ability to work both independently and in a strong team environment
• Excellent analytical abilities to grasp the key points from complicated details
• Insatiable passion to exceed customer expectations
• A proactive, solutions-oriented approach to problem-solving
• Extremely detail-oriented, analytical, and methodical
• Excellent English oral and written communication skills

Responsibilities

• Ensure all deliverables for activations are achieved on time and to the satisfaction of customers
• Consistently review business process results to drive continued improvement in our initial engagements with customers
• Work closely with the sales team to understand customer expectations in order to craft an amazing deployment experience that will drive customer satisfaction and loyalty
• Demonstrate creativity, foresight, and mature judgment in anticipating and solving problems
• Facilitate meetings and give product demonstrations to internal and external stakeholders
• Perform user acceptance testing on new workflow, scripts, or solutions prior to implementation
• Develop a deep understanding of the BuildOps application and its functionality

Preferred Qualifications

• You have software or tech start-up experience
• You have experience in and around the speciality contractor or construction world
• Strong knowledge of Accounting concepts and systems (i.e. Quickbooks) strongly preferred
• Familiarity with Salesforce, Slack, Guide CX, JIRA, and Confluence
• Comfortable with any type of programming language, especially JavaScript

Benefits

• $80,000 to $100,000 salary + bonus
• Generous equity grant, become an owner in our company!
• A comprehensive benefits package
• Flexible paid time off
• Work from Home Stipend
• MacBook computer provided
• Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and daily lunch stipends for in-office days
• Company events like BBQs and team-building activities, both in-person and virtual
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• Growth Opportunity: Be part of a company transforming an industry and accelerating at an extraordinary pace