Corporate Travel Consultant

Summary

Join Navan's Travel Experience team and contribute to seamless and empowering travel experiences for users. As a key member, you will directly support user travel needs, resolving issues, communicating effectively, and collaborating with internal teams. You'll provide valuable feedback to improve internal and customer-facing platforms. This role offers the opportunity to impact daily operations, traveler experiences, and product development. The position is open for future opportunities, allowing for a streamlined hiring process. Candidates must reside in Portugal and submit applications in English.

Requirements

• 3+ years of experience as a travel consultant covering flight, train, and hotel bookings
• 2+ years of experience with GDS (Sabre, Amadeus, or Galileo)
• Fluency in English and Spanish

Responsibilities

• Provide first-level travel support through chat, calls, and emails
• Maintain up-to-date knowledge of suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately manage hotel, flight, car, and train bookings
• Guide customers on self-service options of the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and client policies, ensuring global compliance
• Provide feedback to stakeholders on the progress of objectives and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay up-to-date with travel industry best practices
• Maintain attendance, complete assigned training, and meet performance indicators

Preferred Qualifications

• Prior experience in contact centers or customer service roles
• Comfortable using tools such as Gmail, Zendesk, Slack, and Salesforce
• Flexibility to work rotating shifts, Monday to Sunday, between 7 a.m. and 11 p.m
• Ability to multitask, quickly resolve urgent issues, and work independently to troubleshoot problems
• Empathetic, professional, and excellent verbal and written communicator