Technical Account Manager

Summary

Join Tripadvisor's Commercial Development team as a Commercial Development Specialist, playing a pivotal role in operationalizing the Content & Data Licensing business. This hybrid strategic and executional support role requires strong organizational skills, technical aptitude, and a passion for scaling data and content partnerships. You will act as the primary point of contact for licensed partners, provide technical support, collaborate cross-functionally, monitor usage patterns, and collect customer feedback. Strategic responsibilities include supporting other workstreams, building performance dashboards, creating presentations, and conducting market analysis. This remote US-based position offers occasional travel and a competitive salary.

Requirements

• 4-6 years of experience in a commercial support, strategy, consulting, partnerships, or marketing operations role, ideally within data licensing, tech or ad tech
• Demonstrated ability to manage cross-functional projects and prioritize competing demands
• Strong analytical and Excel/Google Sheets skills; comfort with interpreting data to inform strategic decisions
• Excellent written and verbal communication skills; experience crafting decks and internal/external presentations
• A fast learner with strong attention to detail and a bias for action
• Passion for travel, innovation, and the evolving digital content landscape
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & efficiencies
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands

Responsibilities

• Act as the primary point of contact for licensed data and content partners, building strong relationships with technical stakeholders (e.g., product managers, engineers) and ensuring a seamless post-sale experience
• Provide hands-on technical support, including API QA, troubleshooting data product issues, assisting with data queries, and guiding customers through integration and implementation processes
• Collaborate cross-functionally with Product, Engineering, Legal, and Sales teams to align customer needs with internal roadmaps, resolve issues, and deliver against commercial and technical requirements
• Monitor usage patterns and product performance to support renewals, upsell opportunities, and the overall health of the account, partnering with Sales and GTM leads to drive long-term value
• Collect and relay customer feedback to influence product enhancements and roadmap priorities, ensuring Tripadvisor’s offerings evolve in alignment with partner needs
• Support the Commercial Development team across other workstreams, including agency partnerships, hotel marketing, AI commercialization, and client development as needed
• Build and maintain performance dashboards and reporting tools to track revenue, partner performance, and pipeline activity
• Contribute to the creation of strategy decks, sales enablement materials, and business development presentations
• Conduct market and competitive analysis to surface opportunities for innovation, product enhancement, and new partnership models

Preferred Qualifications

Familiarity with CRM tools (e.g., Salesforce), reporting dashboards, or licensing/contract tracking tools is a plus

Benefits

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas