CRM Release Expert

Summary

Join Zoi, a company building the digital evolution of enterprise customers, and become a process specialist focusing on a Microsoft Dynamics 365 module (Sales, Field Service, or Customer Service). You will optimize global CRM processes, define solution concepts as user stories, review business requirements, formulate functional user stories, collaborate with IT architects and developers, analyze system bugs, prioritize tasks, test solutions, document new functionalities, and present solutions to the user community. This role requires a degree or comparable training in a relevant field, experience in CRM and process mapping, and experience in sales/marketing/service. Zoi offers various bonus models, flexible working hours, remote work options, training and development opportunities, financial support for childcare, and free Friday lunches.

Requirements

• A degree (e.g. in business administration, industrial engineering or business informatics) or comparable training (e.g. IT Systems)
• Relevant professional experience in customer relationship management and the system-side mapping of processes
• Experience in sales and marketing / service / customer service and the associated processes
• Good knowledge of Microsoft Dynamics 365/Sales force/ other comparable CRM systems and the specification of system requirements (user stories, e.g. in Atlassian Jira)
• Very good knowledge of English, as well as the ability to formulate abstract content precisely in writing
• Detail orientation combined with high analytical skills, IT affinity as well as customer and service orientation round off your profile

Responsibilities

• Optimize global CRM processes and define solution concepts as user stories (Atlassian JIRA)
• Focus on one Microsoft Dynamics 365 module, i.e. Sales, Field Service or Customer Service/Sales force/ other comparable CRM systems to become a process specialist
• Involvement in reviewing new business requirements from the global user community (41 country organizations)
• Formulate functional user stories in Atlassian Jira and hand them over to solution architects for technical specification
• You are in close exchange with the IT solution architects and developers and jointly develop the best solution approach
• Analysis of reported system bugs as 3rd level support
• Preparing user stories for bug fixes
• Presentation in sprint refinement meetings and explanation of the requirement to developers
• Prioritization of daily tasks in coordination with the release manager - adherence to the agreed roadmap
• Prior to productive deployment, testing and approval for final release
• Documentation of new solutions and functions for the user community in release notes
• If necessary presentation of more complex adjustments in community calls / training sessions

Preferred Qualifications

Ideally initial experience with agile project management methods (e.g. Scrum)

Benefits

• Various bonus models
• 20 % of your working time is available for experimenting and education
• Constant training and development
• Absolutely flexible working hours and work remotely from any of our locations
• Individual certification and training plan
• Financial support for childcare
• Regular free Friday lunch