20four7VA is hiring a
CRM/Database Manager

Summary

The job is for a Database Manager position at 20four7VA, requiring advanced-expert level skills. The role involves managing the company's contact database, creating custom fields, reporting analysis, troubleshooting IT issues, developing CRM and workflow, email marketing, and providing guidance to users.

Requirements

• Knowledgeable/experienced in ActiveCampaign (or any similar email marketing software)
• Knowledgeable/experience in creating automations
• Knowledgeable/experience in BreezyHR or any similar applicant tracking system
• Basic HTML knowledge (for email design)
• Excellent Microsoft Excel/Google Spreadsheet skills (experienced in using advanced formulas)
• Knowledge with CRM tools

Responsibilities

• Contact Database Management: Keep contact database accurate and clean. Monitor contacts and unsubscribe when necessary
• Ensure that tags are correct and that contact fields are updated
• Create custom fields as requested by Operations staff and update the Tags and Fields tracker as necessary
• Import and export data from other database / files
• Compare and manipulate data for analysis purposes
• Update of records - including merging of duplicate contacts
• Reporting analysis: Create contact segments for Digital Team email campaigns
• Support and Troubleshooting: Serve as IT support for our CRM applications. Monitor ActiveCampaign, Breezy, ClickUp and Skype groups for any issues/questions from Ops staff
• Debug/troubleshoot any automation or software issues that the Operations team is experiencing and implement solutions
• Update Operations staff regarding any changes made to automations, tags, fields, and other processes within any of the CRM applications
• CRM and Workflow Development: Take charge of improving ActiveCampaign, Breezy and all other 20four7VA automations (from various applications) and processes for Operations, Business Development, Sales and Digital Marketing
• Follow official ActiveCampaign boards, forums, chatrooms, and emails for new features that can be used to improve Operations workflows in ActiveCampaign
• Ensure up to date knowledge of all software/applications that the company uses
• Implement workflow improvements as new features and requirements roll in
• Create new automations
• Create or edit pipelines
• Ensuring all automations are cohesive, with no redundancy or loops across other automations
• Collaborate with stakeholders for any CRM issues, solutions, and updates
• Provide guidance to the CRM business owners for data clean-up activities
• Work with users to provide training, troubleshooting, root cause analysis, and resolution of issues concerning data
• Create process flows for end-user training purposes
• Send out or schedule email campaigns
• Generate email campaign reports
• Create/design email marketing automations

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you