Crypto Operations Associate

Summary

Join Alpaca's Crypto team, a fully remote team, and play a primary role in daily monitoring and surveillance of customer activity. You will handle daily operational tasks, including trading, new accounts, and cash management for cryptocurrencies. Responsibilities include assisting with customer onboarding, reviewing general ledger accounts, supporting the AML program, and proactively driving improvements. The role requires 3+ years of relevant experience, a bachelor's degree or equivalent, and familiarity with cryptocurrency. Success requires strong attention to detail, problem-solving skills, and adaptability. Alpaca offers competitive salary, stock options, health benefits, a new hire home-office setup, and a monthly stipend.

Requirements

• 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role
• Bachelor's degree or equivalent experience
• Familiarity with cryptocurrency, or strong desire to learn
• Work effectively and supportively within a team environment as well as work independently
• Strong attention to detail and problem-solving skills, with the ability to thrive in a fast-paced environment
• Must possess the ability to adapt to a rapidly changing business and regulatory environment
• Enjoys challenges and taking ownership of new responsibilities
• Inspired by Alpaca’s mission and enthusiastic about supporting our customer base and growing the platform

Responsibilities

• Primary responsibility for the daily monitoring and surveillance of all customer activity
• Primary responsibility for daily operational tasks including trading, new accounts, and cash management functions; Cryptocurrency trading executions and exceptions (errors, corrections, etc.)
• Assist with customer onboarding, including KYC and account approval
• Review of general ledger accounts, identify and reconcile account discrepancies
• Support the Anti-Money Laundering Program and investigations that result from suspected suspicious activity
• Proactively drive impactful changes across workflows, policies and tools
• Clearly communicate with internal and external partners in an effective, tactical, and insightful manner
• Ad hoc duties and projects as assigned

Preferred Qualifications

• Startup mindset for a fast paced, high growth environment
• Familiarity or interest in: FinTech, financial markets, cryptocurrencies, investing applications

Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card