Operations Associate

Summary

Join Galaxy Digital, a global leader in digital assets and data center infrastructure, as an Operations Associate supporting the COO. You will play a pivotal role in ensuring seamless coordination across internal teams, Galaxy Digital, and external partners. This involves coordinating cross-functional initiatives, acting as a liaison, monitoring workflows, preparing reports, assisting the COO with daily tasks, and identifying process improvements. The ideal candidate is a highly organized, proactive problem-solver who thrives in a fast-paced environment and excels at multitasking. This role offers the opportunity to contribute to a dynamic setting and support high-performance teams. The position requires strong communication, organizational, and time-management skills, along with experience in operations or project management within technology-driven financial services.

Requirements

• 5+ years of experience in operations or project management, preferably within technology-driven, financial services environments
• Proven ability to support executive priorities and manage cross-functional teams effectively
• Strong understanding of operations, including software development lifecycles and product management processes
• Experience coordinating with multiple stakeholders, including internal teams, parent companies, and external partners
• Exceptional organizational and time-management skills, with the ability to handle multiple priorities in a high-growth environment
• Excellent written and verbal communication skills, including the ability to prepare reports, presentations, and facilitate meetings
• Bachelor’s degree in business, operations, or a related field

Responsibilities

• Coordinate cross-functional initiatives across technology, product, client services, finance, compliance, legal, and marketing teams to align on priorities, timelines, and deliverables
• Act as a liaison between our internal team, parent company Galaxy Digital, and external partners, facilitating communication, resolving operational bottlenecks, and ensuring alignment on shared goals
• Monitor operational workflows, track key performance metrics, and prepare reports or dashboards to provide insights on efficiency, risks, and opportunities for improvement
• Assist our COO with daily tasks, including meeting preparation, agenda setting, and action item follow-ups to ensure efficient executive operations
• Identify and implement process improvements to streamline operations, reduce redundancies, and enhance cross-team collaboration in a dynamic environment
• Handle ad-hoc projects, such as vendor management, resource allocation, and event coordination, to maintain momentum across all operational areas
• Contribute to risk management by flagging potential issues early and assisting in the development of contingency plans
• Foster a culture of operational excellence by organizing knowledge-sharing resources and feedback loops

Preferred Qualifications

• Experience in a technology startup or product-focused company
• Prior exposure to software development methodologies like Agile or Scrum
• Strong data analysis skills, including experience with tools like Excel, Tableau, or Google Analytics for operational reporting

Benefits

• Competitive base salary and discretionary bonus
• Fully remote team
• Flexible Time Off (i.e. unlimited paid vacation days)
• Company paid Holidays (11)
• Company paid sick leave
• Company-paid health and protective benefits for employees, partners, and other dependents
• 3% 401(k) company contribution
• Generous paid Parental Leave
• Free virtual coaching and counseling sessions through Headspace
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups