Customer Advocate

Summary

Join Boldr, a global B-Corp, as a Customer Advocate and contribute to delivering world-class client experiences. Interact with customers to address inquiries and resolve complaints, collaborating with internal and external teams. You will perform problem tracking, ensure proper issue escalation, identify process improvement opportunities, and deliver service excellence. This role requires excellent communication and problem-solving skills, along with experience in customer service and familiarity with cloud-based applications. Boldr values authenticity, curiosity, and a dynamic approach. The position offers work-from-home flexibility, training and development opportunities, and private health insurance.

Requirements

• Fluent in the English language, both written and spoken
• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team
• Amenable to work on rotating shifts
• 6 months to 1 year of customer service experience (email and chat support; experience in other channels is a plus!)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Excellent reading comprehension, verbal, and written communication skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters

Responsibilities

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

Benefits

• Private Health Insurance
• Work From Home
• Training & Development