Customer Advocate

Summary

Join Yext, a leading digital presence platform, and become a Customer Advocate on the Hearsay team. In this role, you will manage customer portfolios, educate users on product features, proactively address issues, and serve as a trusted advisor. You will collaborate with internal teams, providing customer feedback to drive product improvements. This is a relationship-driven position focused on engagement and education, not sales. The ideal candidate will have 1-2 years of experience in customer support or a client-facing role and strong communication skills. The position requires availability to work between 9:00 PM–9:00 AM Manila Time.

Requirements

• 1–2 years of experience in customer support, customer success, or a client-facing role
• Strong communication skills in both spoken and written English
• Proven ability to build relationships; customers trust you and value your input
• Proactive and action-oriented — you’re not afraid to pick up the phone, ask questions, and take initiative, even when mistakes happen along the way
• Collaborative and positive with a “can-do” attitude, capable of working independently when needed
• Creative and resourceful mindset with the ability to  tackle challenges and find innovative solutions
• Familiarity with social media, texting, or other communication platforms
• Availability to work between 9:00 PM–9:00 AM Manila Time

Responsibilities

• Own and manage a portfolio of customers, ensuring they get the most value from our products throughout the entire journey — from onboarding to ongoing support
• Educate customers on product features and functionality to boost engagement and drive results
• Proactively identify and address questions or roadblocks before they escalate into issues
• Serve as a trusted advisor, helping customers recognize and unlock the full potential of our tools
• Collaborate with teammates to share what’s working and continuously improve our approach
• Work closely with internal teams — such as Product, Engineering, and Marketing — to share customer feedback and drive product enhancements and innovation
• Represent the voice of the customer internally while becoming an expert on how they use our platform