Customer And Technical Support Administrator

Summary

Join Twist as a Customer and Technical Support Administrator and support internal customers in order fulfillment and service operations. You will coordinate tasks in Customer Support, work with cross-functional teams, and specifically support Twist’s product lines. Key responsibilities include creating and validating sales orders, coordinating internal and external requests, aiding in sales quote generation, working with Accounting for invoice generation, maintaining databases, collaborating with teams for on-time order fulfillment, working on internal projects, and complying with QMS/ISMS standards. The ideal candidate possesses relevant experience in a high-throughput manufacturing environment, strong attention to detail, excellent communication and interpersonal skills, problem-solving abilities, and proficiency in Microsoft Office, G-Suite, and ideally Salesforce. An Associate's or Bachelor's degree in a related field and customer support experience are desirable.

Requirements

• Possess relevant professional experience that indicates success in a high throughput manufacturing environment
• Have a strong attention to detail and a high level of self-organization to reliably work in a remote environment
• Have the ability to communicate effectively in writing and verbally in English with a wide variety of people and have strong interpersonal skills
• Demonstrate the ability to solve problems and work effectively in a team environment
• Possess excellent computer skills using Microsoft Office, G-Suite and ideally Salesforce

Responsibilities

• Create and validate sales orders
• Provide guidance to resolve errors or escalate to Manager for resolution of errors
• Coordinate the different internal and external requests and make sure they are received by the responsible parties
• Aid in sales quote generation for the field commercial team
• Work with internal teams such as Accounting, to ensure a correct invoice generation
• Help to maintain our databases as needed
• Collaborate with internal and commercial teams to drive on time fulfillment of orders and resolution of issues to meet or exceed customer expectations
• Work on internal projects from the team’s project log to improve efficiency and processes
• Comply with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of daily activities and ensure product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures
• Perform all other duties as assigned

Preferred Qualifications

• Have an Associate's or Bachelor's degree in biology, chemistry or related field
• Have experience in customer support
• Have experience with ERP software