Customer Care Advocate

Summary

Join us at iRhythm Technologies as a Customer Care Advocate and provide outstanding call experiences to patients and providers while educating and supporting them through the device wear process.

Requirements

• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day)
• Preferred experience in healthcare/medical device companies non-insurance based
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred
• Experience with Customer Relationship Management software; Salesforce.com preferred

Responsibilities

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates
• CRM Compliance to process and documentation
• Ticket/Email Management in a timely fashion
• Inbound and outbound call work as assigned
• Ability to manage through meetings and training in a Zoom environment on camera

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account employer contributions (when enrolled in high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/ long term disability
• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave
• Paid holidays
• Travel assistance for personal trips and PTO!