Remote Substance Use Disorder Care Advocate

Summary

Join our mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As a Bilingual Substance Use Disorder (SUD) Care Advocate, you will serve as a crucial team member providing support to individuals seeking help for substance use disorders (SUDs).

Responsibilities

• Conduct initial outreach calls to individuals who have expressed interest in or may benefit from substance use disorder (SUD) treatment, engaging clients with empathy and understanding
• Perform initial assessments to understand clients' needs and provide detailed information about treatment options, services, and resources available
• Schedule appointments, manage referrals, and coordinate follow-up care to support clients through the referral and treatment process
• Apply motivational interviewing and basic psycho-education techniques to help clients set goals for reducing substance use and achieving recovery, providing ongoing support as needed
• Utilize foundational knowledge of substance use disorders, ASAM levels of care, and SUD treatments (e.g., contingency management, MAT, detox) to assist clients effectively
• Provide immediate support and basic safety planning for clients in crisis or at risk, escalating to more experienced team members as necessary
• Maintain accurate and up-to-date records in various systems, including an EHR, and utilize written and verbal communication skills to interact with clients and providers
• Identify and address barriers to care, collaborating with clients and the team to resolve issues that may impact treatment and support
• Participate in staff meetings, case consultations, and training sessions to contribute to team knowledge and cohesion
• Follow organizational policies and maintain confidentiality, compliance, and ethical standards in all interactions and documentation
• Provide support and coverage to other SUD Care Advocates as needed, assisting with workload and ensuring team effectiveness