Customer Care Expert

Summary

Join Wix's Customer Care team as a Customer Care Expert and provide exceptional support to users through calls, chats, and emails. You will guide users toward achieving their business goals, analyze user behavior, and maintain positive customer relationships. This role requires fluency in German and English, at least one year of customer service experience, and eligibility to work full-time in Israel. You will work closely with other departments and contribute to improving user experience. The position offers a hybrid work model and a dynamic work environment.

Requirements

• Fully proficient in German and fluent in English
• At least 1-year of customer service experience (in any industry)
• Located and eligible to work full-time in Israel
• You hold yourself to high-performance standards and work to improve constantly
• You are someone highly professional who loves helping others succeed, enjoys building personal relationships, and is curious to know what really drives users and their needs
• Communication skills enable you to solve problems thoughtfully and effectively
• Fast learner and adaptable
• Tech-savvy and eager to explore new technologies

Responsibilities

• Provide care to our users through calls, chats and email
• Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
• Help them solve problems while exposing additional ways they can achieve their goals and succeed online
• Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
• Develop and maintain positive customer relations and satisfaction
• Influence the way we support our users and improve it to make sure our users’ experience is the best possible
• Work with all other departments and product teams, and liaise with them about our users’ needs

Preferred Qualifications

We're not your typical customer support. We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services

Benefits

• Friendly atmosphere
• Fantastic coworkers
• Diverse growth opportunities in a dynamic environment
• We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site
• Hybrid work model