Senior Customer Care Engineer

Summary

Join PaxeraHealth Corp. as a Senior Customer Care representative and be part of a supportive accounting team in the medical IT industry. This remote position, located in the USA, offers on-the-job training and a friendly work environment. As a developer of technologies managing millions of medical images, PaxeraHealth is transforming technologies for radiologists and clinicians. This role is perfect for someone with a strong PACS/Healthcare IT background, excellent problem-solving skills, and a passion for customer support. We offer competitive wages, benefits including health, vision, dental, and life insurance, paid time off, and the chance to work with a dedicated team in a growing company.

Requirements

• 5+ years supporting or implementing PACS or similar Healthcare IT software
• Bachelor’s degree in Computer Science or related field (or equivalent experience)
• Deep understanding of healthcare imaging standards like DICOM , HL7 , and IHE
• Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
• Networking : TCP/IP, VPNs, NAT, VLAN
• Databases : SQL Server, queries, management
• Scripting : Bash, PowerShell, Ruby/Perl, HTML/XML
• Tools : Wireshark, IIS, Apache, OpenSSL
• Strong communication and interpersonal skills with a customer-first mindset
• Ability to explain technical concepts to non-technical users clearly and patiently
• Must be able to pass a drug test and a background check

Responsibilities

• Serve as the highest level of technical support for PaxeraHealth clients
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems
• Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments
• Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions
• Document project activity, contribute to knowledge-based content, and perform root cause analysis
• Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests
• Provide expert input and support in conferences, demos, or onsite engagements when needed

Benefits

• Company Health, Vision and Dental insurance
• Life Insurance
• Paid Holidays
• Paid Vacation
• Paid sick time
• Paid personal days
• Remote position