Customer Due Diligence Manager

Summary

Join LemFi, a rapidly growing fintech company revolutionizing cross-border financial services, as their new Customer Due Diligence (CDD) Manager. This fully remote position, based in the United Kingdom, requires a minimum of 5 years of AML compliance experience, including management of a CDD or EDD team. You will be responsible for managing LemFi's global AML compliance framework related to customer due diligence, including onboarding, reviews, and enhanced due diligence for high-risk customers. The role involves developing and maintaining the CDD program, aligning it with country requirements, managing the CDD unit, and providing guidance to staff. You will also manage and mitigate fraud, update compliance officers regularly, and contribute to management reports. The ideal candidate possesses strong communication, data analysis, and organizational skills, along with the ability to thrive in a fast-paced environment.

Requirements

• Minimum 5 years of total AML compliance experience
• Held a CDD or EDD-focused AML compliance management role
• Comprehensive knowledge of US, UK and Canada regulatory requirements
• Attention to detail and exceptional organizational skills
• Ability to thrive as part of a team and be an empowering, constructive and considerate colleague
• Ability to take ownership of your work product and consistently deliver results in a high case volume production environment
• Fantastic communication skills, both verbal and written including the ability to produce high spec PowerPoint presentations
• Data and analytical skills, including proficiency with Microsoft Excel and the ability to perform data analysis
• Ability to learn new technologies and systems
• Adaptability to global operational needs and ability to work in a rapidly changing business and regulatory environment

Responsibilities

• Develop and maintain ongoing enhancement of LemFi’s CDD program
• Align with the Compliance Officers in ensuring the CDD program is compliant with relevant country requirements and fits LemFi’s business model
• Manage the CDD unit and subteams, drive CDD operations, set appropriate and realistic KPIs, address quality assurance findings, and develop metrics for productivity and other operational purposes
• Be the point person for CDD staff in terms of providing help, guidance, advice, direction and instructions for employees before escalation to the Compliance Officers
• Manage and propose mitigations for fraud related to CDD
• Update the Compliance Officers on a regular basis (minimum, weekly) on CDD operations and trends within LemFi. This includes contributing to management information reports and leading monthly fraud reporting meetings with executives

Preferred Qualifications

• Held an AML compliance position previously in a fintech company
• Knowledge of AML regulatory requirements and developments across Africa, Asia, and Europe
• CAMS certification (or equivalent)