Due Diligence Manager

Summary

Join Mercury as an Ongoing Due Diligence Manager to lead a team responsible for customer-facing compliance. You will oversee Enhanced Due Diligence (EDD) queues, set KPIs, update procedures, provide guidance on risk assessments, and manage escalations. This role requires collaboration with operations, risk, and product teams to ensure compliance while providing excellent customer support. You will also build and refine compliance tools and processes, working with engineers and product managers. The position demands strong leadership, AML expertise, and a customer-centric approach. You will be responsible for hiring and mentoring a team of analysts. This role offers a chance to improve processes and contribute to a positive customer experience.

Requirements

• 3+ years experience leading compliance or financial crime teams, ideally in a fast-paced or high-growth environment
• 2+ years of people management experience
• A strong working knowledge of AML concepts, especially KYC, CDD, EDD, and ongoing due diligence
• A customer-obsessed mindset—you believe compliance can (and should) be delivered with empathy and clarity
• Comfort working in a high-risk, high-autonomy environment where judgment matters more than checklists
• A calm, thoughtful approach to handling escalations and working through ambiguity
• Strong cross-functional collaboration skills—you can hold your own with product, design, and external banking partners
• Familiarity with common banking products and rails (ACH, wires, SWIFT, checks, debit cards)
• A love for solving complex problems and improving processes through data, systems, and creative thinking
• Exceptional written and verbal communication skills
• A willingness to dig in, stay curious, and constantly raise the bar on quality

Responsibilities

• Hire, mentor, and lead a team of analysts who are experts in AML regulations, customer onboarding, and the U.S. banking system
• Set clear expectations, establish performance metrics, and continuously optimize for speed, quality, and risk accuracy
• Own the end-to-end KYC and EDD strategy—from high-level design down to process implementation and daily escalations
• Work closely with Product, Engineering, and Support to identify bugs, streamline workflows, and improve the customer experience
• Respond to escalated customer cases involving high risk geographies, unsupportability concerns, PEPs, adverse media, AML/Fraud/Sanctions referrals and other high-risk indicators
• Collaborate with our banking partners to adapt processes, clarify requirements, and advocate for user-friendly solutions
• Stay current on AML/sanctions regulations and bring that knowledge to process and policy development
• Roll up your sleeves to help with queue work when volumes are high or complex issues arise
• Champion high-quality responses and help foster a culture of genuine customer care within the team

Preferred Qualifications

• Experience working directly with external regulators or banking partners
• SQL or analytics skills to help inform decisions and spot trends
• Previous work on tooling or automation projects in compliance

Benefits

• Base salary
• Equity (stock options)