Customer Engineering Specialist

Summary

Join the Atlan revolution and unleash your potential as a Customer Engineering Specialist, helping customers identify product issues and resolving them on the ground.

Requirements

• 5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills
• Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis. For e.g. Reverse engineer (problem statement to code snippet)
• Run code locally and understand the flow line by line
• Test fixes locally and commit the changes
• Passion for empowering users: Understand their pain points & find solutions that make a real impact
• Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs
• Communication that shines: Clearly explain technical concepts to anyone

Responsibilities

• Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise
• Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform
• Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team
• Be a key player in revolutionizing how organizations unlock data's true potential
• Contribute to an expansive knowledge base, empowering future data explorers
• Train and mentor: new team members as we scale our Customer Happiness function

Preferred Qualifications

• Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP)
• SaaS & startup environment familiarity
• Worked as a Software Engineer (bug-fixing and/or feature development)
• Experience leading a technical team

Benefits

• Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally
• Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance
• Cultural Immersion : Immerse yourself in a culture that values learning and knowledge-sharing