Technical Customer Specialist

Summary

Join Userlane, an award-winning Digital Adoption Platform company, as a Technical Customer Specialist. Guide global brands through platform implementation, ensuring they maximize its potential. Simplify technical challenges, deliver tailored solutions, and provide expert onboarding and support. This role requires 1-3 years of experience in product implementation or technical support, a technical degree or equivalent, and fluency in German and English. Userlane offers growth opportunities, flexible work options, a supportive team culture, and various perks including health and well-being programs.

Requirements

• 1-3 years of experience in product implementation, technical support, or a similar role
• Background in tech or SaaS, with strong troubleshooting and software skills
• Degree in Science, Engineering, or a related technical field, or equivalent training
• Fluent in German and English, both written and spoken

Responsibilities

• Lead technical onboarding and configuration projects to meet client requirements
• Be the first technical point of contact for enterprise clients
• Deliver impactful onboarding and technical implementation sessions to help clients maximize their use of Userlane
• Troubleshoot technical issues and provide timely, effective solutions
• Proactively improve support processes and ensure technical success for our clients

Preferred Qualifications

Experience with HTML, SSO/SAML, or similar technologies

Benefits

• Growth: Take on responsibility from day one, make an impact, and develop through regular in-house training and learning opportunities
• Flexibility: Enjoy remote work options, flexible hours, and a modern office in Munich East (Neue Balan)
• Team & Culture: Work in a diverse, international team with over 20 nationalities, in a supportive and engaging environment
• Perks: Benefit from a range of offerings, including health and well-being programs, leisure perks, and team events