Remote Customer Escalations Advisor

Summary

The job is a Customer Service Advisor role at UW. The role involves handling customer complaints, providing excellent customer service, and working in a fast-paced environment. Benefits include holiday allowance, induction, discounts on services, share options, pension scheme, life assurance, employee assistance program, virtual GP service, family-friendly policies, opportunities for team fun and belonging groups, ongoing learning, development, and training.

Requirements

• Experience of dealing with complaints knowledge and processes
• Basic knowledge of Google Drive, Docs, Sheets
• Energy knowledge is essential

Responsibilities

• Have an empathic demeanour
• Deal with challenging customer complaints
• Communicate all information clearly and in a timely manner, to both the customers and their Team Leader
• Demonstrate drive, determination, enthusiasm
• Maintain SLAs by answering calls and replying to customer emails

Benefits

• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
• A full induction and all the kit you need to do your job
• Discount on our services and you get our coveted Cashback Card for free
• Share options and Save As You Earn Scheme
• A matched contribution pension scheme and life assurance up to 4x your salary
• Employee Assistance Programme including free counselling and legal advice
• Free virtual GP service plus discounts on healthcare and medical cash plans
• Enhanced family-friendly policies, designed to help you and your family thrive
• Lots of opportunities to have fun with your team throughout the year, virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future
• Ongoing learning, development and training to ensure you thrive in your role