Delivery Programme Manager

Summary

Join Construct Education as a Delivery Manager and lead and mentor project teams, engaging with clients to ensure successful project delivery. Reporting to the Head of Delivery, you will oversee multiple related projects, reconcile client and Construct strategies, and monitor project execution to meet Construct standards. You will engage client stakeholders, acting as a trusted advisor and primary escalation point. Responsibilities include resourcing projects, forecasting resource requirements, and contributing to the recruiting and screening of new hires. You will also mentor project managers, drive the development of Construct’s delivery department, and provide broad leadership across multiple teams. Finally, you will thrive in a fast-paced environment, suggesting improvements to service delivery and contributing to the definition of Construct's delivery strategy.

Requirements

• Proven track record of successfully overseeing portfolios (in terms of size and value) of projects on time, within budget, and meeting client expectations (preferably within the EdTech space)
• Ability to thrive in a fast-paced, dynamic environment
• Foster a collaborative and high-performing environment
• Provide leadership and mentorship to Project Managers, supporting their professional development and growth
• Line manage up to five direct reports, aiding in their success and growth
• Strong leadership and people management skills, with the ability to inspire and motivate cross-functional, multi-location project teams, and a track record of managing numerous direct reports
• Excellent communication and interpersonal skills, enabling effective collaboration and relationship-building with clients, stakeholders, and team members
• Sound understanding of project management methodologies, tools, and processes, with the ability to adapt to various project environments
• Strong analytical and problem-solving abilities, with a strategic mindset to drive project success
• 10+ years work experience, with 5+ years in Project Management
• A degree with a business or commercial background
• Proficient in project management software and tools

Responsibilities

• Demonstrate advanced commercial reasoning, understanding how timeline, budget, and quality changes impact revenue forecasted and recognized
• Conduct financial analysis and reporting for portfolio projects, including updates on schedules, budget, and project profitability
• Monitor project progress, providing guidance and support to Project Managers in project execution, risk management, and issue resolution
• Monitor project health, resourcing, and planning, providing regular reports and updates on portfolio status to the management team
• Ensure each project has up-to-date project plans, including resource allocation, timelines, and budgets, ensuring alignment with organisational goals and client requirements
• Manage and support corporate or individual objectives through key performance indicators (KPIs)
• Manage, communicate, escalate, and resolve large-scale project and/or client issues to senior leaders within the company
• Work closely with Account Directors and other Heads to define project scope, objectives, and deliverables
• Foster inter-departmental collaboration to achieve project and organisational goals
• Ensure the learning and harvesting of new and improved best practices from every project, including end-of-project reviews and client surveys
• Ensure effective communication and reporting to stakeholders
• Conduct frequent check-ins with stakeholders to ensure we are meeting our objectives and deliverables
• Cultivate strong client relationships, managing their needs and expectations throughout the project lifecycle
• Act as a point of escalation for client and internal issues
• Implement and adhere to project management methodologies, processes, and best practices to drive consistency and improve project delivery efficiency
• Drive continuous improvement initiatives, identifying areas for enhanced efficiency, quality, and client satisfaction
• Contribute to the development and definition of our delivery strategy
• Collaborate with the sales team to identify and drive new opportunities: develop proposals with sales and client stakeholders; gather scope of work requirements, estimates, and costing
• Provide advice for reducing complexity in projects, services, systems, and processes by monitoring customer surveys, analyzing end-of-project reviews, and retrospectives

Preferred Qualifications

Project Management accreditation/qualification is an advantage

Benefits

• Employee Assistance Program (EAP)
• Medical allowance
• Commute allowance
• Flexible work for genuine career-life fit
• A healthy and supportive company culture
• Generous annual leave
• Paid maternity and paternity benefits
• Study leave
• Professional development and mentoring
• Construct Culture Club events
• Company funded lunch and drinks every 6 weeks