Customer Experience Agent

Summary

Join Tilt, the UK’s largest live shopping platform, and help us deliver a world-class shopping experience. We are a fast-paced, ambitious, and collaborative team obsessed with creating a groundbreaking shopping experience. In this role, you will represent Tilt with a client-first attitude, resolving seller issues, supporting customers, identifying fraud risks, and sharing feedback to improve our platform. You will handle sensitive information professionally and contribute to a better shopping experience for everyone. We are looking for a fast learner who is not afraid of change and is passionate about problem-solving. This is a fantastic opportunity to join a high-growth startup and make a real impact.

Requirements

• Fluent in English
• 1+ year of experience in email/chat-based customer support
• Hands-on experience with seller onboarding, marketplace operations, and related tools such as Zendesk (support), HubSpot (CRM), or Stripe (payments)
• Clear, concise communicator who can multitask efficiently
• Willingness to work evenings and weekends (with flexibility around shift patterns)

Responsibilities

• Represent Tilt with a warm, client-first attitude across all support interactions
• Own and resolve seller issues and become an expert on seller tools and workflows
• Support general customer tickets when needed to maintain a full understanding of the overall user experience
• Identify and flag fraud risks with CX, Fraud, and Categories & Expansion teams
• Share recurring seller pain points and feedback with the wider team to help improve tools and processes
• Handle sensitive and confidential information with care and professionalism

Preferred Qualifications

• Experience in a high-growth startup environment
• Fluency in other languages
• A genuine interest in fashion and emerging trends

Benefits

• Stock Options
• Flexible and hybrid working as standard
• Canary Wharf office includes gym access
• Opportunity for periods of fully remote work, from any location