Customer Experience Agent

Summary

Join Tilt, the UK's largest live shopping platform, and play a key role in delivering an exceptional customer experience. You will be responsible for resolving customer issues through email and chat, ensuring a positive and joyful shopping experience. This fast-paced and challenging role requires excellent communication skills, experience in customer support, and the ability to handle sensitive information. You will contribute valuable customer insights to improve our innovative shopping experience and work with a friendly, ambitious team. We offer a competitive benefits package including stock options, a MacBook Pro, flexible working arrangements, and gym access.

Requirements

• Be ambitious, curious, and relentless—a no-ego problem solver excited to build the future of shopping
• Fluent in English
• 1+ years of experience in email/chat-based customer support
• The ability to juggle issue resolution and concise communication
• Evening and weekend availability, with flexibility to accommodate varying shifts based on business needs

Responsibilities

• Represent Tilt with a positive, customer-first attitude
• Provide outstanding support via email and chat
• Quickly address and resolve customer concerns related to onboarding, orders, payments, fulfillment, etc
• Handle sensitive and confidential information with the utmost diligence
• Share recurring customer feedback and trends with the team to enhance processes and fix root causes

Preferred Qualifications

• Experience working in a start-up environment
• Fluency in additional languages
• Knowledge of the fashion industry

Benefits

• Stock Options
• MacBook Pro + Tech Budget
• Flexible and hybrid working as standard
• Canary Wharf office includes gym access
• Opportunity for periods of fully remote work, from any location