Customer Experience Associate

Summary

Join REEDS Jewelers' Customer Experience Team and become the voice of the brand, handling customer inquiries via phone, chat, and email. You will resolve issues with professionalism and empathy, upholding REEDS' luxury service standards. This hybrid role offers remote work flexibility with occasional in-person meetings. The position requires strong communication skills, the ability to work independently and in a fast-paced environment, and experience in customer service. REEDS provides comprehensive compensation, including benefits like health insurance, 401k, and paid time off. Gain valuable experience in customer experience operations, ecommerce systems, and luxury product knowledge. Apply now to be part of a growing, family-owned company.

Requirements

• 6+ months of experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
• A quiet, distraction-free work space with high-speed internet
• Excellent written communication skills
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Must be highly organized, detail-oriented, and able to work independently
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership

Responsibilities

• Provide solution-oriented support to REEDS customers with a focus on delivering exceptional, luxury-level experiences
• Troubleshoot and resolve inquiries via phone and email with speed and care
• Process and enter customer orders using our internal systems
• Serve as a liaison between customers and our retail locations across the country
• Support other team duties as assigned

Preferred Qualifications

• People-focused, with a passion for helping others
• A strong communicator, both verbal and written
• Able to absorb new information quickly and translate it into excellent service
• Comfortable collaborating across teams and departments
• Flexible and adaptable to evolving business needs

Benefits

• Health insurance
• 401(k)
• Paid time off
• Dental/life/LTD insurance