Customer Experience Associate

Summary

Join ReSource Pro Compliance as a Customer Experience Associate and provide front-line customer service support to our clients. This role involves handling customer inquiries via phone, email, and chat, answering questions, and resolving issues. The position offers the possibility of remote work and a comprehensive benefits package. We are seeking a customer-centric individual with strong communication skills and a team-oriented approach. Success in this role requires proficiency in various systems and a commitment to accurate documentation. ReSource Pro offers a supportive and friendly work environment.

Requirements

• Customer-centric mindset, enjoys providing a service and solving customer problems
• Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
• Team player committed to supporting other team members
• Process-focused and detail oriented, committed to accurate documentation
• Technologically proficient – able to learn, utilize, and navigate a variety of external and internal systems
• High School diploma or equivalent

Responsibilities

• Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat
• Answer questions professionally and assist customers by completing a task or process for them
• Provide exceptional customer service to customers
• Deescalate frustrated customer situations
• Find solutions to provide an exceptional customer experience

Benefits

• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and Growth Opportunities
• Opportunity to contribute to the future of a growing, global organization
• Possibility of hybrid work after completion of training period
• Annual bonus eligibility