Customer Experience Associate

Summary

Join ReSource Pro Compliance as a Customer Experience Associate in Groesbeck, TX! This role provides front-line customer service support, processing tasks related to insurance regulatory compliance and client intake. You will handle customer inquiries via phone, email, and chat, providing exceptional service and resolving issues. After three months, you'll be handling inbound/outbound calls and emails. We value teamwork, commitment to community, and a passion for excellence. Excellent benefits are offered, including 100% paid employee healthcare and a generous PTO plan.

Requirements

• High School diploma or equivalent
• Customer-centric mindset, enjoy providing a service and solving customer problems
• Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
• Team player mentality and commitment to supporting other team members
• Process-focused and detail oriented, committed to accurate documentation
• Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

Responsibilities

• Provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support
• Respond to customer requests over phone and email
• Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat
• Answer questions professionally and assist customers by completing a task or process for them
• Provide exceptional customer service to customers
• Deescalate frustrated customer situations
• Find solutions to provide an exceptional customer experience

Benefits

• Generous PTO plan with paid holidays + floating holidays
• 100% paid Employee Healthcare on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Opportunity to work for a growing, global organization
• Ability to engage with clients and internal partners to make an impact
• Organization-wide focus on growth and development