Associate Customer Success Manager

Summary

Join Expel and make a real impact on customer satisfaction! In this role, you will act as a bridge between Expel's SOC and its customers, leveraging your security expertise to exceed expectations. You will be responsible for actively listening to customer needs, developing creative solutions, and coordinating across teams. Success in this position requires strong communication skills, a deep understanding of security technologies, and the ability to manage multiple priorities. Expel offers a competitive salary, unlimited PTO, flexible work location, and excellent benefits. This is a fantastic opportunity to deepen your expertise, expand your network, and contribute to a dynamic and growing company.

Requirements

• An unyielding desire to delight customers and inspire change
• Flexibility and an openness to new challenges because, hey, startup life
• Concise verbal and written communication skills for technical audiences
• Ability to prioritize the needs of multiple customers while managing expectations
• Knowledge of the various types of security technology
• Creativity to challenge the status quo and help find new solutions to new problems
• Ability to accurately self-assess and drive continuous improvement
• Familiarity with data analysis tools like Excel or equivalent and basic analysis techniques
• Understanding of and ability to articulate security controls for common platforms and devices
• 3+ years of relevant professional experience
• Must be able to travel up to 20%

Responsibilities

• Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals
• Build relationships and coordinate across teams to make sure we’re all in sync as we continue to grow
• Be operationally diligent as we consistently meet every expectation we set, on time
• Distill trends from the data we collect to identify ways in which our customers can address the root cause of security problems they face
• Poke fun at our executives for their foibles, so they don’t fall victim to hubris

Benefits

• Unlimited PTO (which we model and encourage)
• Work location flexibility
• Up to 24 weeks of parental leave
• Really excellent health benefits