Customer Experience Associate

Summary

Join our team of food enthusiasts as a customer-centric problem solver, passionate about delivering exceptional service. A typical day includes identifying customer needs, researching issues, and providing prompt solutions while building lasting relationships.

Requirements

• Skilled in managing high volumes of inquiries with a solution-oriented mindset, actively collecting feedback to enhance the customer journey
• Demonstrated ability to build and nurture customer relationships, focusing on de-escalation, empathy, and continuous improvement to go above and beyond expectations in all channels of communication (phone, email, messaging)
• Adept at providing proactive customer support that anticipates and adapts to evolving customer needs
• Committed to continuous learning, staying informed on product offerings to provide knowledgeable support and foster strong customer connections
• Must be proficient in navigating various software and tools, like masquerading, ticketing platforms and helpdesk pages to assist customers
• Must be accountable for daily, weekly, and monthly goals

Responsibilities

• Handle multiple customer inquiries in a fast-paced environment, assisting approximately 100-150 customers per shift
• Engage in inbound and outbound calls, focusing on building lasting customer relationships that drive product engagement, loyalty, and retention
• Take a solution-oriented approach, anticipating customer needs, proactively gathering feedback, and continuously working to improve the customer experience
• Think on your feet to devise creative solutions to problems or escalate issues as needed, always aiming to exceed customer expectations rather than maintaining the status quo
• Assist customers with managing their Blue Apron accounts while embodying our ethos of relationship-building through de-escalation, empathy, active listening, and expert problem-solving
• Maintain product expertise on our evolving menus and market items to confidently guide customers and ensure they get the most from their Blue Apron experience

Benefits

$19.00/hr