Remote Customer Experience Chatroom Operator

Summary

The job is for a Customer Experience Chatroom Operator at Drips, a remote company specializing in AI-powered conversational outreach strategies. The role involves handling top clients and using cases, responding to inbound messages via chat room, creating relevant responses, maintaining high accuracy, and adhering to specific duties and responsibilities.

Requirements

• Experience in a Customer Service Chatroom environment
• Experience with writing responses to consumers in a real-time, chat-based environment
• Familiar with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans
• Professionalism in all interactions
• Exceptional attention to detail, high standard of excellence/perfection
• Comfortability on a computer, advanced typing skills (can’t hunt and peck)
• Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked
• Exceptional verbal, communication, and written skills
• Reliable and responsible to a designated schedule
• Must have reliable strong internet/WiFi

Responsibilities

• Quickly and accurately respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service
• Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical
• Escalate conversations to leadership when needed
• Document frequently asked questions for continual improvement
• Add relevancy to canned responses

Benefits

This is a full-time role that is eligible for Drips benefits program