Customer Experience & Documentation Intern
at RippleMatch

Summary

Join our team at Gainwell Technologies, a leading provider of innovative technologies and solutions, empowering customers to deliver better health and human services outcomes. As a Customer Experience & Documentation Intern, you will gain hands-on experience supporting our commitment to delivering better health and human services outcomes through innovative solutions.

Requirements

• Strong analytical and problem-solving skills
• Attention to detail
• Ability to work collaboratively with cross-functional teams
• Strong written and verbal communication skills
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint)
• Process documentation tools (e.g., Visio, Lucidchart)
• Basic understanding of process mapping, workflow design, and business process management principles

Responsibilities

• Create, update, and maintain comprehensive documentation for processes, including standard operating procedures (SOPs), workflows, and guidelines
• Ensure documentation is clear, accurate, and aligned with organizational standards and best practices
• Review and revise existing documentation to reflect changes in processes and ensure consistency
• Assist in developing training materials based on updated documentation
• Support the training of staff on new processes and procedures, ensuring smooth transitions and adoption
• Analyze existing processes to identify inefficiencies, bottlenecks, and opportunities for improvement
• Collaborate with team members to understand process workflows and gather insights on current challenges
• Develop detailed process maps and flowcharts to visualize and communicate process changes
• Assist project teams in implementing process improvements by providing documentation support and analysis
• Participate in project meetings to provide updates on documentation status and process improvement initiatives
• Work closely with stakeholders to gather requirements, address documentation needs, and implement process changes
• Communicate effectively with team members and management to ensure alignment on process improvements and documentation updates

Benefits

• Paid internship opportunity
• Hybrid work arrangement (2-3 days per week in office)
• Flexibility to accommodate school schedules
• Comprehensive health benefits
• 401(k) employer match
• Flexible vacation policy