Customer Experience Intern

Summary

Join SentinelOne's Customer Experience Internship program and play a key role in ensuring customer success. You will contribute to various projects related to the SentinelOne Customer Portal and Community, including digital onboarding, threat center support, and community events. Collaborate with the Customer Experience team, create content for community posts, participate in events, and test community features. Analyze community analytics, generate reports, and assist in creating marketing materials. This internship provides exposure to the cybersecurity industry and opportunities for professional development.

Requirements

• Must be currently enrolled in a full-time, degree-seeking program with an expected graduation date in 2026
• Some exposure to Salesforce Communities
• Interest in content creation, video editing, and/or content enablement
• Enthusiastic, driven and confident: the ability to clearly and persuasively articulate the company’s mission, product and business opportunity

Responsibilities

• Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective and scalable security solutions
• Collaborate with members of the Customer Experience team to ensure the overall success of our customers; and assist other members of the Customer Success organization
• Help facilitate content for Community posts, questions, and discussions
• Participate in Community events, webinars that enhance the user experience
• Assist in testing different use cases in our Community sandbox environment
• Review analytics related to our Community, and generate monthly reports for different areas of the portal
• Provide ongoing support to Community-related items, such as, announcement pages, blog feeds, and more
• Assist in the creation of one-pagers, data-sheets, videos, for external and internal consumption
• Ensure that contributed projects meet reasonable expectations in regard to documentation quality, and overall usability and utility

Benefits

• 1:1 mentorship
• The opportunity to expand your knowledge and work on challenging projects
• Training and Development opportunities
• Connections to other recent grads, and employees across the company
• Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts
• Fun events!