Customer Experience Advisor

Summary

Join Qualtrics as a Customer Experience Advisor and help world-class brands build exceptional CX programs. Lead strategic roadmaps, collaborating with clients to define program vision, design journeys, and measurement strategies. Guide clients through organizational change, driving continuous insights and tangible business outcomes. Engage with clients at all organizational levels, understanding their needs and shaping their CX programs. Leverage your expertise in CX design and delivery to serve as a trusted advisor, translating customer needs into actionable business requirements. Contribute to consulting, thought leadership, and academic articles, elevating visibility and recognition in the CX domain.

Requirements

• 8-12 years of CX design and delivery experience in major industry verticals
• Bachelors Degree required
• Strong understanding of research methodology, survey design, and data analysis
• Exceptional written, analytical, and verbal communication skills, with experience presenting to senior leadership teams

Responsibilities

• Provide post-sale consulting support to guide clients in standing up best-in-class Customer Experience Programs, from program design to ongoing maturity advancement
• Manage engagements from program vision to organizational change, continuously driving value realization and program improvement
• Foster collaborative relationships with key business stakeholders and program leaders to ensure successful program deployment and ongoing success
• Guide the analysis of operational, customer, and financial data to create compelling insights and recommendations tailored for different organizational levels
• Develop strategic content for consulting, thought leadership, and academic articles, contributing to industry knowledge and best practices
• Lead engagements from program vision to ongoing value realization, driving transformational change and continuous improvement
• Utilize your extensive CX design and delivery experience to serve as a trusted advisor, translating customer needs into actionable business requirements
• Foster collaborative relationships with key stakeholders and program leaders, enabling successful program deployment and ongoing success
• Apply strong analytical skills to derive compelling insights and recommendations tailored for executives, management, and front-line teams
• Effectively communicate strategic concepts and best practices through written, analytical, and verbal channels, evangelizing key concepts and driving alignment

Preferred Qualifications

Advanced degree in a research or business-centric field preferred

Benefits

• Medical, Dental, and Vision coverages as well as generous 401(k) match
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more
• $1800 Experience bonus to be used for an “Experience” of your choosing
• 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents
• Parents can also take advantage of our 4 week part-time transition period back to work
• Fertility coverage of two cycles of fertility assistance
• Adoption assistance
• Cloud village daycare within walking distance of Provo office
• Milk Stork for shipping breast milk home when you are traveling