Customer Experience Representative

Summary

Join B-Stock as a Part-Time Customer Experience Representative and provide exceptional support to small business buyers. You will handle inquiries through various channels (email, phone, chat), resolve issues, and contribute to process improvements. This role requires strong problem-solving, communication, and emotional intelligence skills. You will work independently and collaboratively to achieve team goals, potentially specializing in a niche area. The position reports to the Customer Experience Supervisor and offers a flexible part-time schedule with competitive compensation and benefits.

Requirements

• High School Diploma/GED Certificate
• Possess a positive attitude, be hard-working, flexible with changing priorities, and eager to learn
• Excellent written and verbal English, reading comprehension, and judgment skills
• Ability to come up with meaningful solutions
• High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
• Love technology
• Believe personalized responses are important
• Ability to work independently or as part of a team

Responsibilities

• Deliver a personalized, positive customer experience through various forms of contact
• Provide inbound telephone support
• Provide web-based chat support
• Provide email support
• Submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
• Advocate on behalf of the customers internally by proactively identifying areas of opportunity
• Assist customers with account creation and troubleshooting
• Communicate with customers and third-party suppliers ensuring a smooth transaction process
• Review customer applications to process them in a timely manner and assist with customer documentation inquiries
• Complete ongoing and one-time projects to the benefit of customers and internal teams

Preferred Qualifications

• 1+ year(s) of diverse customer experience
• Knowledge of Salesforce or similar customer service programs
• Online auction or e-commerce experience
• Second language skill at a professional proficiency level (Spanish or French)
• Typing speed of 35 WPM

Benefits

• Competitive compensation packages including bonus
• Telecommuting and remote work options
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks